Terms & Conditions - Samruddhi Silks

Last Updated: 01/10/2025

Welcome to Samruddhi Silk House (“Company”, “we”, “our”, “us”).
By accessing or using our website https://samruddhisilkhouse.in (“Website”) or purchasing our products, you agree to be bound by these Terms and Conditions (“Terms”).
Please read them carefully before using our website or placing an order.

1. General Information

Samruddhi Silk House is an online and offline retail business offering a curated collection of silk sarees, ethnic wear, and handcrafted garments.
Our goal is to provide customers with authentic, high-quality silk apparel sourced from trusted artisans and manufacturers across India.

2. Eligibility

To use our Website or purchase from us:

  • You must be at least 18 years of age.
  • You must provide accurate, current, and complete information during checkout or while contacting us.
  • By placing an order, you represent that you are legally capable of entering into a binding contract under applicable Indian law.

3. Services Provided

We offer the following services through our Website:

  • Sale and online ordering of silk sarees, lehengas, ethnic wear, and related accessories.
  • Secure online payment and order confirmation.
  • Order processing, packaging, and nationwide shipping.
  • Customer service for inquiries, exchanges, and refunds (as per our Return Policy).
  • Occasional promotional discounts, festive sales, and loyalty programs.

We reserve the right to modify, suspend, or discontinue any part of our services without prior notice.

4. Product Information

We strive to display product details, colors, and images accurately.
However:

  • Actual product colors may slightly vary due to screen settings and photography lighting.
  • Measurements, fabric textures, and motifs are handcrafted and may vary slightly.
  • Prices are subject to change without notice.

5. Orders and Payments

  • All prices listed are in Indian Rupees (INR) and inclusive of applicable GST.
  • Orders are accepted subject to stock availability.
  • We reserve the right to refuse or cancel an order at our discretion (e.g., in case of pricing errors, out-of-stock items, or suspected fraud).
  • Payment must be made via the secure payment gateways available on our Website.
  • Once payment is processed, you will receive an order confirmation via email or SMS.

6. Shipping and Delivery

  • We ship across India via trusted courier partners.
  • Estimated delivery time: 3–10 business days, depending on location.
  • We are not liable for delays caused by courier issues, natural calamities, or uncontrollable circumstances.
  • Once the order is shipped, tracking details will be shared.
  • Risk of loss or damage passes to you upon dispatch.

7. Returns, Refunds, and Exchanges

We want you to love your purchase.
If you receive a damaged or incorrect item:

  • You must notify us within 48 hours of delivery via our contact page or email.
  • Returns are accepted only if the product is unused, unwashed, and in its original packaging.
  • Refunds or exchanges will be processed as per our Return Policy.
  • Shipping charges are non-refundable unless the return is due to our error.

(You can link to a separate detailed Return Policy page here.)

8. Promotions and Discounts

  • Promotional offers, discount codes, and gift vouchers are subject to specific terms.
  • We may modify or withdraw offers without prior notice.
  • Two offers cannot be clubbed together unless explicitly mentioned.

9. Intellectual Property

  • All content on this Website, including text, graphics, photos, logos, designs, and product images, is owned or licensed by Samruddhi Silk House.
  • You may not reproduce, copy, or distribute any content without our written permission.
  • Trademarks, logos, and brand names remain the property of their respective owners.

10. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages arising from use of our Website or products.
  • We do not guarantee that our Website will be error-free or uninterrupted.
  • In no event shall our total liability exceed the amount paid by you for the product purchased.

11. User Conduct

By using our Website, you agree not to:

  • Engage in fraudulent activities or unauthorized transactions.
  • Distribute viruses, spam, or harmful content.
  • Interfere with the security or functionality of our Website.
    Violation of these terms may result in suspension or termination of access.

12. Privacy

We value your privacy. Please refer to our [Privacy Policy] for details on how we collect, use, and protect your personal data.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of India.
In case of disputes, the exclusive jurisdiction shall lie with the courts of [City, State — e.g., Bangalore, Karnataka].

14. Changes to Terms

We may revise these Terms from time to time without prior notice.
Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our Website constitutes acceptance of those changes.

15. Contact Us

If you have any questions or concerns about these Terms, please contact us at:
Samruddhi Silk House
📧 samruddhisilkhousecoustomer@gmail.com
🌐 https://samruddhisilkhouse.in